Services

Strategy and Governance

  • Future scenario development and analysis
  • Visioning, strategic direction setting and planning
  • Governance systems and performance reviews
  • Strategic review and performance improvement
  • Organisation review and restructuring
  • Competitive positioning
  • Comprehensive organisation review and change
  • Risk assessment
  • Corporatisation and privatisation
  • Policy development
  • Program and policy reviews
  • Public benefit assessments
  • Enterprise risk management

Business Performance

  • Business strategy and planning
  • Operational planning and review
  • Budget formulation and analysis
  • Benchmarking analysis
  • Business unit and systems performance
  • Best practice performance index / indicators
  • Commercial and competitive assessments
  • Customer and market research and market strategy
  • Customer service management
  • Job design and process engineering
  • Managing for results
  • Performance contracts and service agreements
  • Risk Management

Financial Management

  • Financial forecasting / performance
  • Budgeting / resource allocation models
  • Cost containment and efficiency strategies
  • Productivity improvement
  • Financial system review / development
  • Operational reviews and financial investigations
  • Business risk assessment

Human Resource Management

  • Human resource strategy and development plans
  • Attitude and culture surveys
  • Role and organisation structure analysis
  • Comprehensive training and development programs
  • Reward systems / conditions of employment
  • Staff development
  • Team development
  • Individual counselling / coaching / mentoring
  • Position evaluations and salary review
  • Performance appraisal, management and coaching
  • Recruitment and selection
  • Grievance management and misconduct investigations

Recruitment and Selection

  • Position analysis, Position Descriptions and selection criteria
  • Advertising and search strategies
  • Preparation of advertising material
  • Design of job application kits
  • Managing enquiries and search activities
  • Selection panel chair and membership roles
  • Selection processes – assessment and interviews
  • Short-listing processes
  • Receipt and acknowledgement of applications
  • Screening interviews
  • Documentation of interviews  (Scribe services – support for interview panels, selection processes, minutes, referee reports and selection reports)
  • Referee checks
  • Selection committee reports
  • Negotiation of salary packages

Client and Customer Service Management

  • Market research
  • Client profiling and engagement strategies
  • Community consultation and engagement strategies
  • Customer service reviews
  • Customer surveys and research
  • Frontline customer service training
  • Managing customer experience

Organisation Change Management

  • Change requirements including culture change
  • Design of change strategy
  • Planning of organisation change programs
  • Leadership of change programs
  • Selection and development of change facilitators
  • Communicating change intentions
  • Monitoring change program performance
  • Assessing change impacts

Learning and Development

  • Executive leadership and management development programs
  • Change facilitation programs
  • Corporate governance and director effectiveness
  • Personal development / effectiveness
  • Project management
  • Team leadership and development
  • Interpersonal communication – giving and receiving feedback
  • Conflict resolution, mediation, negotiation
  • Supervisory programs
  • Competency-based skills development programs
  • Interviewing processes
  • Large and small group facilitation

Workplace Investigations / Major Inquiries

  • Supporting Commissions of Inquiry and investigating and managing systemic failures in organisations
  • Unsatisfactory team performance
  • Grievances / complaints
  • Suspected misconduct
  • Workplace harassment

Natural Resource Management

Property Management Planning

Land Use Planning

Rehabilitation and Vegetation Management

Environmental Investigations

Environmental Management Plans

Environmental Impact Studies

Fire Management, Risk Assessment and Plans

Bushfire Attack Level Assessments

Forest Resource Assessment and Valuation